Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
LMTTF3001A Mapping and Delivery Guide
Identify customer requirements (on site)
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | LMTTF3001A - Identify customer requirements (on site) |
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Description | This unit covers the skills and knowledge required to establish and document customer requirements on site with the customer. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to identifying and documenting customer requirements from the customer and from a site inspection, using discretion, initiative and judgement on the job. All elements of this unit are performed under the general guidance and review of a supervisor.Work may be conducted in a variety of environments, such as:operational indoor workplacesoperational outdoor workplacesrestricted or confined spaceshazardous or exposed conditionsWork may be conducted in small to large scale enterprises and may involve individual and team activities. Work is performed within defined procedures under direct supervision. The application of this unit is according to OHS practices of the enterprise and workplace practices, which may include:requirements prescribed by legislation, awards, agreements and conditions of employmentstandard operating procedureswork instructionsoral, written and visual communicationquality practices, including responsibility for maintenance of own work quality and contribution to quality improvement of team or section outputhousekeepingtasks related to environmental protection, waste disposal, pollution control and recyclingThis unit requires the application of communication and team work skills to gain customer information and confirm job requirements. Problem solving and initiative and enterprise skills are required to ensure all required information is obtained during site visit and on site protocols are adhered to. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Prerequisites | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Approach customer and initiate process |
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Element: Obtain detailed information from customer |
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Element: Conduct site inspection |
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